Return and Cancellation policy

ItalianaXquisito Return and Cancellation Policy

1. Introduction

At ItalianaXquisito, we take pride in our high-quality leather shoes and want you to be fully satisfied with your purchase. If for any reason you are not completely happy with your order, we offer a comprehensive return and cancellation policy to ensure a smooth and hassle-free experience.

2. Return Policy

2.1 Eligibility for Returns

• Items must be returned within 10 days from the date of delivery.
• Products must be unused, in their original condition, and with all tags attached.
• Items must be returned in the original packaging to ensure protection during transit.

2.2 Non-Returnable Items

• Customized or personalized products.
• Items marked as final sale or non-returnable.
• Products that show signs of wear, damage, or alteration.

2.3 Return Process

• Contact our customer service team at [email address] to initiate the return process. Provide your order number and reason for return.
• Our team will provide you with a Return Authorization Number (RAN) and detailed instructions on how to proceed with the return.
• Pack the items securely in the original packaging and include the RAN provided.
• Ship the return package to the address provided by our customer service team. Customers are responsible for return shipping costs unless the return is due to a defective product or an error on our part.

2.4 Refunds

• Once we receive and inspect the returned items, we will process your refund within 7-10 business days.
• Refunds will be issued to the original payment method used for the purchase.
• Original shipping charges are non-refundable unless the return is due to a defective product or an error on our part.

3. Cancellation Policy

3.1 Order Cancellation

• Orders can be cancelled within 24 hours of placing the order without any penalty.
• To cancel your order, contact our customer service team at [email address] with your order number and cancellation request.

3.2 Post-Dispatch Cancellation

• If your order has already been dispatched, it cannot be cancelled. However, you may return the items once they are delivered by following the return process outlined above.

4. Damaged or Defective Items

4.1 Reporting Damages or Defects

• If you receive a damaged or defective product, please contact our customer service team at italianaxquisito@gmail.com within 48 hours of receiving the item.
• Provide your order number, a description of the issue, and any relevant photos of the damage or defect.

4.2 Resolution Options

• We will work with you to resolve the issue promptly. Depending on the situation, we may offer a replacement, repair, or refund for the damaged or defective item.

5. Contact Information

For any questions or concerns regarding our return and cancellation policy, please contact us at:

ItalianaXquisito Customer Service
Email: italianaxquisito@gmail.com